Question 1

What is DELTRIG?

Accepted Answer

DELTRIG builds and sells premium digital products — WordPress themes and plugins, standalone scripts, applications and source-code packages — and takes on bespoke web development work. You buy a product, pay, and download it straight away. Nothing ships, nothing waits for someone to email you a link by hand. DELTRIG is a sole proprietorship owned and operated by Rahul Chouhan, based in Ranchi, Jharkhand, India.

Question 2

What kinds of things do you sell?

Accepted Answer

Three things, and they work differently: Products — themes, plugins, scripts, applications. A download, licensed to you. Extensions — add-ons that extend a product you already own. See Extensions . Custom work — we build something for you. See Custom Work . Everything is digital. Nothing is posted.

Question 3

How does buying actually work?

Accepted Answer

Three steps: Pick the product and add it to your cart. Pay. Download it — the button appears on your order page the moment payment clears. If the product is licensed, a licence key is emailed to you at the same time. The file also stays in your downloads permanently, so you can fetch it again from any device you are signed in on.

Question 4

Do I need an account to buy?

Accepted Answer

No. You can check out as a guest and the download on your order page works immediately. We do create an account for you behind the scenes and email you a link to set a password, because that is what lets you download the file again in six months and keeps your licences in one place. Without it, the copy you saved at the time is the only copy you have.

Question 5

What exactly do I receive?

Accepted Answer

The file or files listed on the product page, at the version shown there — plus a licence key if the product is licensed, and documentation where it has any. If a product bundles several files, you get all of them; they appear as separate downloads on your order.

Question 6

Can I see what is inside before I buy?

Accepted Answer

The product page is the description of record: what it is, what it contains, what version, what format, what size, which licence tier, and what platform or environment it needs. Where there is a live demo or screenshots, they are linked from the page. Read the next answer about those. If something you need to know is missing, ask us before you buy rather than after. We would far rather answer a pre-sales question than argue about a refund.

Question 7

Is the demo what I actually get?

Accepted Answer

Usually not entirely, and this is the single most common misunderstanding in this trade — so please read it. A demo is configured, populated and styled to show the product at its best. The sample images, logos, videos, brand marks, fonts and placeholder text in it are frequently licensed to us for demonstration only, and are not included in what you receive unless the product page says so. What you receive is the product. You supply your own content. Clause 9 of the Licence Agreement sets this out in full.

Question 8

Will it work on my setup?

Accepted Answer

Check the requirements on the product page — platform, version, any dependency. Those requirements are part of the description, and a product is not faulty because it does not run somewhere it never claimed to. If your environment is not listed and it matters, ask first . That one question, answered in advance, prevents almost every compatibility dispute we have ever had.

Question 9

What am I actually buying — the product, or a licence?

Accepted Answer

A licence to use the product. Not ownership of it. That is normal for software and it is not a catch: you can use it commercially, modify it, and keep using it. What you cannot do is resell it or give it away. The Licence Agreement is the document that governs, and it is written to be read.

Question 10

Where is my licence key?

Accepted Answer

Emailed to you when you buy, to the address on your order. Keep that email. We store only a cryptographic hash of your key, never the key itself — so we genuinely cannot read it back to you, and neither can anyone who breaks into our database. That is the point of doing it that way. Your licences shows a masked version so you can tell which is which, and offers a replacement if the original is gone.

Question 11

I lost my key. What now?

Accepted Answer

Open your licences and request a replacement. It issues a new key and invalidates the old one. Replacement is limited to once every 30 days per licence, to stop the feature being abused. If your key has actually leaked and you need it sooner, ask support — we can override that limit and we will not make you wait.

Question 12

How many sites can I use it on?

Accepted Answer

Single Site — one live installation. Extended — the number of installations stated on the product page. Developer — unlimited installations you own or build for clients. Your licences shows how many slots you have used out of how many.

Question 13

Do staging and local copies use up a slot?

Accepted Answer

No. A staging, testing, local development or backup copy of an installation you have already licensed is not a separate installation, as long as it is not publicly serving real users. Develop locally without worrying about it.

Question 14

I am moving to a new domain or host. What do I do?

Accepted Answer

Deactivate the old installation from your licences , then activate the new one. That frees the slot and moves it across. If you cannot reach the old installation — a deleted server, a host you have lost access to — tell us and we will release the slot for you. You will not be stuck.

Question 15

I restored a backup and it asked me to activate again. Have I lost a slot?

Accepted Answer

No. Re-activating an installation that is already registered does not consume a second slot. Restoring a backup, reinstalling, or re-entering the key on the same site is free. A slot is per installation, not per activation attempt. That is deliberate — a one-site licence should not be exhausted by a backup restore.

Question 16

It says the licence is already in use on the maximum number of sites.

Accepted Answer

Every slot is taken. Three options: Deactivate a site you no longer use, from your licences . Buy an additional licence. Upgrade to a tier with more installations — ask us about the difference in price. Note what did not happen: your existing sites keep running. A new activation being refused never disables a site that is already working.

Question 17

Can I use it for a client project?

Accepted Answer

Yes, within your tier's installation count. If the client will own and run the site afterwards, the licence should be transferred to them so they hold the updates and support. Email support with the licence and who it is going to — there is no fee for a transfer. If you are going to keep operating the site for them on a retainer, keep the licence in your own name and count that install against your tier. Clause 11 of the Licence Agreement covers both.

Question 18

Can I share my key with a colleague or a friend?

Accepted Answer

Your own team, yes — employees and contractors working for you, on your permitted installations. Anyone outside your organisation, no. Sharing or publishing a key is a breach of the Licence Agreement and it is the kind of thing we act on. If two businesses need it, buy two licences.

Question 19

What does the licence check send back to you?

Accepted Answer

A fair question to ask about software you install on your own server, so here is the precise answer. It sends: a value derived from your key (never the key), your domain as a hash , the product version installed, a timestamp and a one-time value to stop replay, and a signature. It cannot send your site content, your database, your files, your visitors, your customers' data or your credentials. The mechanism has no access to any of that. Clause 5 of the Privacy Policy says the same in more detail.

Question 20

Why was my licence revoked?

Accepted Answer

Ordinarily one of: the payment was refunded or charged back; the key was shared or published; the product was being redistributed; or licence verification was bypassed. We will have told you which, and why. If you think it is wrong, reply and ask for a review — a person will look at it. Clause 10 of the Acceptable Use Policy describes how we handle this, including that we normally contact you first where the problem can simply be fixed.

Question 21

Where is my download?

Accepted Answer

Two places, same file: On the order page, right after payment. In your downloads , any time after that. If the order says access is being granted, give it a moment — it clears in seconds and you can close the page safely. It will finish without you.

Question 22

How many times can I download it?

Accepted Answer

As often as you like. No counter, no cap. There is a rate limit to stop automated hammering, and no ordinary amount of re-downloading comes near it.

Question 23

How long do I keep access?

Accepted Answer

Indefinitely, as long as your account exists and the order has not been refunded. Buying is not a rental. The link is short-lived, which is a different thing — see the next answer.

Question 24

My download link stopped working.

Accepted Answer

Expected, and deliberate. Each link is signed and expires after a short period, so a URL cannot be lifted out of your browser history, a shared screenshot or a forwarded email and used by somebody who never paid. Nothing is lost. Open your downloads and press the button again — a fresh link is minted instantly, as many times as you need. Do not bookmark a download URL or put one in a script. Bookmark the downloads page.

Question 25

My download stopped halfway. Do I start over?

Accepted Answer

Try your browser's resume first. If that fails, just start again from your downloads page — a partial file does not consume anything. On a large file a wired connection or a download manager will treat you far better than a phone on patchy mobile data.

Question 26

The file will not open, or looks damaged.

Accepted Answer

Check the format on the product page first. A file that needs particular software is not broken because the wrong program tried to open it. If the download itself looks corrupt, re-download it once — a truncated transfer is the usual cause, and running out of disk space is the usual cause of that. Still wrong? Tell us with your order reference and what you are seeing, and we will verify the file on our side.

Question 27

Can I use it for commercial work?

Accepted Answer

Yes. Every licence tier permits commercial use — a site that sells, advertises or is run for profit. We charge once for the licence and take no share of what you make with it.

Question 28

Can I modify the code?

Accepted Answer

Yes, and we would rather you did than fought it. Two honest consequences: Support cannot cover your changes. We can help with the product as we shipped it; we cannot debug code we did not write. Updates overwrite our files. If you edited ours directly, your edits go with them. Where the docs describe a supported way to customise — a child theme, a hooks layer, an overrides folder — use that and your work survives updates. Clause 6 of the Licence Agreement explains why.

Question 29

Can I share the file with someone else?

Accepted Answer

No. Not with a friend, not on a repository, not in a bundle, not free of charge. Redistribution is the thing that most directly damages a business this size, and it is the one rule we actively enforce. The Licence Agreement Clause 8 lists it explicitly.

Question 30

Do you scan files for malware?

Accepted Answer

We write what we sell, and we will not knowingly ship malicious code. Files are stored privately and served only to the person entitled to them, over signed links. If you believe a file from us is malicious, email legal@deltrig.com . Treat that as urgent and we will too — we will pull the product while we investigate. Our Security Policy covers reporting in general.

Question 31

How do I get a new version?

Accepted Answer

Two ways, use either: From your account. Your downloads always serves the current version. In the installation itself , where the product supports it — an update notice appears in the normal place for that platform, the same as any other update.

Question 32

Do I pay again for an update?

Accepted Answer

No, not while your update entitlement is running. The product page states the period, and it starts on the day you bought. A genuinely different product sold separately is a separate purchase, and its page will make that clear.

Question 33

I published a new version but my site still says it is up to date.

Accepted Answer

Update checks are cached. Your installation does not ask us on every page load — it asks periodically and remembers the answer for a few hours. So a new release can take some hours to show up. This is deliberate: it protects your site's performance and our service. If you are testing and want it now, clear your platform's update cache.

Question 34

What happens when my licence expires?

Accepted Answer

Your product keeps working. It is not disabled, not degraded, and not switched off. We do not build kill switches. What stops is new versions and support. The installation will tell you an update exists but is no longer entitled to fetch it. Renew and the entitlement returns immediately. Clause 10 of the Licence Agreement is the authority on this.

Question 35

I renewed a few days late. Did I miss anything?

Accepted Answer

Probably not. There is a short grace period after expiry during which updates keep being served, exactly so that a renewal a few days late — or a payment that takes time to clear — does not interrupt anything. The length is shown in your licences .

Question 36

Will you tell me before it expires?

Accepted Answer

Yes — we email the address on the order ahead of the expiry date. That is a courtesy, though. Expiry runs off the date, not off whether the email was delivered or read, so the date in your licences is the fact.

Question 37

Will an update break my customisations?

Accepted Answer

It will overwrite our files, and anything you edited inside them goes too. It will not touch a child theme, a hooks layer, or a documented overrides folder. Take a backup before you update. We will keep saying this because it is the single measure that turns a bad update into an inconvenience rather than an outage.

Question 38

How often do you release updates?

Accepted Answer

When there is something worth releasing — a security fix, a compatibility change, a bug corrected, a feature added. We are not going to promise a schedule we cannot keep. A security fix is priority over everything else we are doing; a cosmetic change waits until there is a release worth making.

Question 39

Can I ask for a feature?

Accepted Answer

Yes, and please do — send it over . Real requests from people using the thing are how products get better. Two honest caveats. We cannot commit to building it or to a date. And Clause 16.5 of the Terms of Service says that a suggestion sent to us can be used without payment or attribution — so if an idea needs to stay yours, write to legal@deltrig.com and we will agree terms first instead.

Question 40

What if you stop selling a product I bought?

Accepted Answer

Your installation keeps working and your licence stands. Your download stays in your account. We will say so on the product page rather than letting it quietly disappear. What ends is new development, not your right to use what you bought.

Question 41

What is an extension?

Accepted Answer

An add-on that extends a product you already have — extra features, an integration, a module. An extension is not a standalone thing. It needs its parent product to run, which is why it is not sold separately from it.

Question 42

Do I need the main product first?

Accepted Answer

Yes. An extension does nothing on its own, so buying one without its parent would be buying something you cannot use. Each extension's page names the product it extends.

Question 43

Does an extension come with its own licence key?

Accepted Answer

No. An extension is covered by its parent product's licence and is enabled automatically once you own it — nothing extra to activate. Your installation picks it up when it next checks in.

Question 44

Does buying an extension give me more installs?

Accepted Answer

No. An extension rides the parent licence and does not change its installation count or its expiry date. If you need more installs, that is a licence upgrade on the parent.

Question 45

Can I buy an extension later?

Accepted Answer

Yes, any time. It attaches to the licence you already hold and appears in your account once bought.

Question 46

What happens to my extensions if I refund the main product?

Accepted Answer

They go with it. An extension's entitlement comes from its parent licence, so refunding the parent removes the add-on's entitlement too. Clause 10 of the Refund & Cancellation Policy covers this.

Question 47

Do extensions get their own updates?

Accepted Answer

Yes, on the parent product's update entitlement. When the parent's entitlement lapses, the extension stops receiving new versions along with it — and, like the parent, it keeps working.

Question 48

What payment methods can I use?

Accepted Answer

Cards, UPI, netbanking and wallets, through our payment partner. What is actually available depends on where you are, and the checkout page shows you exactly what you can use before you commit.

Question 49

Which currency am I charged in?

Accepted Answer

The currency and the tax treatment are both shown at checkout before you pay. That figure is what your bank settles. If your card is issued in a different currency, your bank may apply its own conversion rate and a foreign-transaction fee. That is between you and your bank — we never receive it and cannot refund it.

Question 50

Do you store my card details?

Accepted Answer

No. We never see or store your full card number, your UPI PIN, your netbanking password, or any other payment secret. Those go straight to our payment partner inside their own regulated system and never touch our servers. What we keep is the boring part: a payment reference, the amount, whether it succeeded. Enough to match your payment to your order and to refund you. See Clause 6 of the Privacy Policy .

Question 51

Who appears on my bank statement?

Accepted Answer

Depending on the arrangement in force when you buy, the charge may appear in our payment partner's name rather than ours, because the partner may act as merchant of record for the transaction. That changes nothing that matters to you: DELTRIG still supplies the product, licenses it, supports it, and is responsible to you for it. Your invoice identifies which arrangement applied. Clause 9 of the Terms of Service explains it.

Question 52

My money went out but my order shows nothing.

Accepted Answer

Give it a few minutes. Payment confirmation sometimes lags behind the money leaving your account, and our system keeps checking on its own — it does not rely on your browser telling it anything, so closing the page is safe. Still nothing? Message us with the order reference and the payment reference from your bank. If the payment reached us you get the order or your money back. Do not place a second order — that usually means two orders to untangle instead of one.

Question 53

My payment failed. Was I charged?

Accepted Answer

Usually not — a failed payment normally means nothing left your account. Sometimes a bank places a temporary hold and releases it on its own, typically within a few working days. If you see a hold that does not clear, send us the payment reference and we will confirm from our side whether we ever received it.

Question 54

Why was my card declined?

Accepted Answer

We genuinely do not know, and that is not us dodging — the bank does not tell us. It is usually a limit, an international-transaction block, or the bank's own risk check. Try another method, or call your bank. If everything fails, message us.

Question 55

Do you add any extra fee?

Accepted Answer

No. The total at checkout is the total. No handling fee, no gateway fee, no line item that appears after you press pay.

Question 56

Do I get an invoice?

Accepted Answer

Yes. It is on your order page and in your transactions , downloadable any time. If you need a tax identifier on it, enter it at checkout — we cannot always reissue an invoice with details added afterwards.

Question 57

Can I pay with cryptocurrency?

Accepted Answer

No. We do not accept, hold, deal in or price in any cryptocurrency, token or digital asset.

Question 58

What is your refund policy in one line?

Accepted Answer

You have 72 hours from payment to request a refund, and a person reviews every request. That is the whole thing. The detail is in the Refund & Cancellation Policy .

Question 59

How do I request one?

Accepted Answer

Open the order in your orders and use the refund option. Tell us what went wrong. A sentence of context genuinely changes the outcome, because a person reads it — "the installer errors on PHP 8.3 with this message" is actionable, a blank request is decided on the file alone. You get an email when the decision is made, either way.

Question 60

Is a refund automatic if I ask within 72 hours?

Accepted Answer

No, and we will not pretend otherwise. Asking opens a review ; it does not issue the money. The 72 hours is the window in which to ask, not a guarantee of the answer. Clause 6 of the Refund Policy lists exactly what weighs for and against a request, so you can predict the answer before you ask.

Question 61

Why is it a review and not automatic?

Accepted Answer

Because a download does not come back. Revoking your access does not remove the copy on your disk, so a refund is us returning your money while you still hold the thing. We say that plainly rather than hiding behind it. It is not a reason to refuse refunds — it is the reason the decision is made by a person instead of a script, and the reason the window is short rather than open-ended.

Question 62

What if you never delivered it?

Accepted Answer

Then you get a refund with no time limit and no review . A failure on our side does not start a clock against you. Contact us with the order reference. Clause 7 of the Refund Policy governs.

Question 63

What if the product is not what the page described?

Accepted Answer

A refund, and it is not a discretionary decision . A product that does not match its own description is our problem to fix. Tell us what the page promised and what you got. We will correct it, replace it, or refund it — and we will ask which you would prefer.

Question 64

Can I get a refund because I bought the wrong thing?

Accepted Answer

Ask, and say so plainly. It is exactly the kind of case the review exists for, and an honest mistake is a better reason than most. It helps a great deal if you have not downloaded it, and it helps if you ask quickly. An untouched order reported within minutes is the easiest decision we make.