Terms of Service

Effective from: 30 September 2026

1. Introduction

These Terms of Service (the “Terms”) govern your access to and use of the website at https://deltrig.com, every page and subdomain of it, and every product, download, licence, service and communication we provide through it (together, the “Service”).

The Service is operated by DELTRIG, a sole proprietorship owned and operated by Rahul Chouhan, of Dakra, Khalari, Ranchi, Jharkhand, India – 829210 (“DELTRIG”, “we”, “us”, “our”). References to “you” and “your” mean the person or organisation accessing the Service.

These Terms incorporate by reference, and must be read together with, the following, each of which forms part of your agreement with us:

• Licence Agreement — what you may and may not do with a product you buy
• Privacy Policy — what personal data we hold and why
• Refund & Cancellation Policy — the refund window and how a request is decided
• Delivery Policy — how and when you receive what you bought
• Acceptable Use Policy — conduct that is not permitted
• Cookie Policy — cookies and similar technologies
• Disclaimer — the limits of what the Service and its content promise
• Copyright & Takedown Policy — reporting infringement
• Security Policy — reporting a vulnerability

Where these Terms and an incorporated document address the same subject, the more specific document prevails on that subject. On matters of licensing scope, the Licence Agreement prevails over these Terms.

2. Definitions

In these Terms:

“Account” means the registered account through which you access your orders, downloads and licences.
“Extension” or “Add-on” means a Product that extends a parent Product and is not usable independently of it.
“Licence” means the right to use a Product granted under the Licence Agreement.
“Order” means a request submitted by you through the Service to purchase a Product or Service Engagement.
“Payment Partner” means the third-party payment service provider that processes payments for the Service, as described in Clause 9.
“Product” means a digital item we license through the Service, including a theme, plugin, script, application, source-code package, template, design file, its documentation, and any Extension to it.
“Service Engagement” means bespoke development, configuration, integration or design work commissioned from us, as described in Clause 13.
“User Content” means anything you submit to the Service, including reviews, ratings, support tickets, messages, enquiry form submissions and files attached to any of them.

3. Acceptance of These Terms

By accessing or using the Service, creating an Account, placing an Order, downloading a Product, or entering a licence key issued by us, you agree to these Terms. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company, partnership, firm or other organisation, you confirm that you have authority to bind it, and “you” means that organisation as well as yourself.

These Terms apply whether or not you register an Account. A guest purchase is still a purchase, and Clauses 7 to 12 apply to it in full.

4. Eligibility

You may use the Service only if you are at least 18 years old, or the age of legal majority in your place of residence if that is higher, and are capable of forming a binding contract.

The Service is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, write to [email protected] and we will delete it.

You may not use the Service if you are subject to sanctions or trade restrictions that would make supplying you unlawful, or if you are located in a territory to which we are prohibited from supplying digital goods. You are responsible for ensuring that your use of the Service is lawful where you are.

We may refuse to open an Account, refuse an Order, or decline to supply, in our reasonable discretion, including where we suspect fraud or a breach of these Terms. Where we do so on an Order that has been paid, we refund it.

5. Accounts

You do not need an Account to buy. You may check out as a guest, and the download will be available to you immediately.

We will usually create one for you anyway. A guest purchase results in an Account being created against the email address you supplied, and an invitation to set a password. This is not a marketing device: the Account is what holds your downloads and your licences, and without access to it the only copy of your purchase is the one you saved at the time.

Your responsibilities. You must provide accurate information, keep your password confidential, keep the email address on the Account current, and tell us promptly at [email protected] if you believe your Account has been accessed without your authority. You are responsible for activity under your Account except to the extent it results from our own failure.

One Account per person or organisation. Additional Accounts created to claim a promotion more than once, to evade a suspension, or to obtain multiple entitlements from a single purchase are a breach of these Terms.

We will never ask you for your password or a one-time sign-in code. Not by email, not in chat, not by telephone. Anyone who does is attempting to take your Account.

Closing your Account. You may ask us to close it by writing to [email protected] from the address on the Account. Closure ends your access to downloads and licences, so save what you need first. We retain certain order, payment and tax records after closure because law requires it; the Privacy Policy explains what and for how long.

6. What We Sell

We supply three things, and they are governed differently:

6.1 Products. Licensed digital items — WordPress themes and plugins, standalone scripts, applications, source-code packages, templates and design files. A Product is delivered as a download. Your rights in it are set out in the Licence Agreement and on the Product page.

6.2 Extensions. Add-ons that extend a parent Product. An Extension is not sold or usable independently of its parent, and it is covered by the parent Product's licence rather than carrying a separate one. Buying an Extension does not extend the parent's licence term or installation count.

6.3 Service Engagements. Bespoke development, configuration, integration and design work. These are governed by Clause 13 and by the written statement of work agreed for the engagement, not by the download and refund provisions that apply to Products.

Nothing on the Service is a physical good. Nothing is posted, shipped or couriered, and no address is required for delivery — only for invoicing and tax where applicable.

7. Product Pages, and What They Promise

The Product page is the description of record. It states what the Product is, what it contains, its version, its file size and format, the licence tier that applies, and the update and support entitlement that comes with it. Where the Product page and any other material disagree — a marketing email, a social post, a screenshot, a third-party listing — the Product page governs.

Screenshots and demonstrations are illustrative. Demonstration content, sample imagery, logos and placeholder text exist to show the Product working. Unless the Product page says otherwise, they are not included in what you receive and are not licensed to you. Clause 9 of the Licence Agreement deals with this in detail, because it is the single most common misunderstanding in this trade.

Compatibility. Where a Product page states a platform, version or environment requirement, that requirement is part of the description. A Product is not defective because it does not work in an environment it never claimed to support. If your environment is not listed and it matters, ask us before you buy rather than after.

Errors. We try to describe Products accurately, but a page may contain an error in a description, a price, an availability statement or an image. We do not warrant that page content is free of error, and Clause 8.5 sets out what happens if a price is wrong.

8. Orders, Pricing and Tax

8.1 An Order is an offer. Placing an Order is your offer to buy. Displaying a Product on the Service is an invitation to treat, not an offer capable of acceptance.

8.2 When the contract forms. A contract comes into existence when we confirm your Order and payment is authorised, at which point access is granted. An automated acknowledgement that we have received your Order is not, by itself, acceptance of it.

8.3 Prices. Prices are as displayed at the time you place your Order. We may change prices at any time, and a change does not affect an Order already placed. Promotional pricing applies only while the promotion runs and only where its stated conditions are met.

8.4 Currency and tax. The currency in which you are charged, and the tax treatment of your purchase, are shown to you at checkout before you pay. Where tax is chargeable it is either included in the displayed price or added as a separate line, and the checkout will say which. Depending on the arrangement described in Clause 9, tax may be collected and remitted by our Payment Partner acting as merchant of record rather than by us.

If your payment instrument is denominated in a different currency from the one charged, your bank or card issuer may apply its own conversion rate and may add a foreign-transaction fee. Those charges are between you and your bank. We do not receive them and cannot alter or refund them.

8.5 Pricing errors. If a Product is listed at a manifestly incorrect price — an obvious error such as a decimal misplaced, or a paid Product shown as free — we are not obliged to supply it at that price even if your Order has been acknowledged. We will contact you, offer the Product at the correct price, and if you decline, cancel the Order and refund you in full. We will not simply take the money and deliver nothing.

8.6 No hidden charges. The total shown at checkout is the total. We do not add a handling fee, a gateway fee, or any charge that appears after you press pay.

8.7 Volume, abuse and resale. We may limit the quantity of a Product in a single Order, refuse an Order that appears to be for resale in breach of the Licence Agreement, and cancel an Order placed with a stolen or unauthorised payment instrument.

9. Payment

9.1 Who processes your payment. Payments are processed by a third-party Payment Partner. Payment takes place on the Payment Partner's own secure page, window or hosted form.

9.2 We never see your payment credentials. We do not receive, process, transmit or store your full card number, card verification value, UPI credentials, netbanking password, one-time passcode, or any other payment secret. Those are handled entirely within the Payment Partner's own regulated environment. What we retain is a payment reference, the amount, the currency, the method family, and whether the payment succeeded — which is what allows us to match your payment to your Order and to refund you.

9.3 Merchant of record. Depending on the arrangement in force when you buy, our Payment Partner may act as merchant of record for the transaction. Where it does, it is the seller for payment, invoicing and tax purposes, the charge on your statement may appear in its name rather than ours, and it is responsible for collecting and remitting applicable sales tax, VAT or GST.

This arrangement does not change who supplies the Product, who licenses it to you, who supports it, or who is responsible to you for it. That is DELTRIG in every case, and these Terms continue to govern your relationship with us. Your Order confirmation and invoice identify the arrangement that applied to your purchase.

9.4 Authorisation and confirmation. An Order is marked paid only after our server has confirmed the payment directly with the Payment Partner and the amount matches what the Order should cost. We do not treat anything reported by your browser as proof of payment. This is deliberate: it is what prevents a forged or replayed confirmation from unlocking a download.

9.5 Failed and pending payments. A failed payment does not create a contract and no Product is supplied. Where a bank places a temporary hold on funds for a payment that did not complete, that hold is released by the bank, usually within a few working days; we neither hold nor control those funds. Where a payment is confirmed late, our systems reconcile it automatically and the Order proceeds without you needing to do anything.

9.6 Duplicate payments. If you are charged twice for the same Order, tell us and we will refund the duplicate. Do not place a second Order to resolve a first one that appears stuck — that usually produces two Orders to untangle instead of one.

9.7 Chargebacks. If you dispute a charge with your bank rather than raising it with us, we may suspend your Account and revoke the associated Licence and download access while the dispute is determined, as provided in Clause 15 of the Licence Agreement. We will always try to resolve a problem directly first, and we ask that you give us that opportunity — it is faster for you and it costs neither of us a dispute fee.

9.8 No cryptocurrency. We do not accept, hold, deal in or price in any cryptocurrency, token or other digital asset.

9.9 No cash on delivery. Everything we supply is digital and delivered electronically. There is no delivery event at which cash could be collected.

10. Delivery

Access is granted as soon as payment is confirmed, which is normally a matter of seconds. Your Order page becomes a download, and the Product is also placed in your Account.

How long the file then takes to reach your device depends on its size and your connection, which are outside our control. Our Delivery Policy sets out the delivery process, what each Order state means, and what happens if delivery fails.

Download links are individually signed and short-lived by design, so that a link cannot be lifted from a browser history, a shared screenshot or a forwarded email and used by somebody else. An expired link is not a lost purchase: your Account issues a fresh one on demand, and there is no limit on how many times you may re-download something you have paid for.

Where we are unable to deliver an Order at all, you are entitled to a refund regardless of the ordinary refund window. A failure on our side does not start a clock against you.

11. Licensing

A purchase grants a licence to use a Product. It does not transfer ownership of the Product, its source code, or any intellectual property in it.

The scope of that licence — how many installations, whether commercial use is permitted, whether you may use it for client work, what you may modify, and what you may never do — is set out in the Licence Agreement, together with the tier stated on the Product page and on your Order.

In summary, and without displacing that document: every tier permits commercial use; no tier permits resale, redistribution or sublicensing; licence keys activate against a limited number of installations and can be moved between them; and a licence issued against a payment that is later reversed or refunded terminates automatically.

Reselling, redistributing or publishing a Product is a material breach of these Terms and of the Licence Agreement, and we enforce it.

12. Updates and Support

Where a Product includes updates and support, the entitlement period is stated on its Product page and begins on the date of purchase.

When an entitlement ends, the Product keeps working. We do not disable software you have paid for. What ends is your right to receive new versions and to raise support requests. Both return immediately on renewal.

We do not commit to any particular update. We publish updates when there is something worth publishing. Nothing in these Terms is a promise of a roadmap, a release schedule, a requested feature, or continued compatibility with a third-party platform whose own changes we do not control.

What support covers, and does not, is set out in Clause 13 of the Licence Agreement. In short: the Product as we shipped it, yes; code you or someone else wrote, third-party conflicts, server administration, and requests that are really free custom development, no.

Support is provided in English, in writing, through the channels in Clause 21. Response targets are published on the Help Centre and are aims rather than contractual commitments unless separately agreed in writing.

13. Bespoke Development (Service Engagements)

13.1 Estimates are not quotations. Any figure produced by a configurator, calculator or indicative price list on the Service is an estimate for guidance only. It is not an offer, not a quotation, and not binding on either of us. A price becomes binding only when we confirm it in writing against a defined scope.

13.2 The statement of work governs. Each Service Engagement is governed by a written statement of work, proposal or quotation setting out the scope, deliverables, fee, payment schedule, indicative timeline, revision allowance, assumptions, and ownership of the deliverables. Where it conflicts with these Terms on those matters, it prevails.

13.3 Your cooperation. Delivery depends on your timely provision of content, access, credentials, approvals and decisions. Timelines are indicative and are extended by any delay attributable to you or to a third party you have engaged.

13.4 Changes. Work outside the agreed scope is a change, requiring a written variation to the fee or timeline or both. We will tell you when a request falls outside scope rather than absorbing it silently and then producing a surprise invoice.

13.5 Payment. Service Engagements are commonly invoiced with a deposit in advance and the balance on delivery, as the statement of work specifies. Deposits are consideration for work commenced and are not refundable once work has begun, except where we fail to deliver.

13.6 Refunds do not apply in the same way. The refund window that applies to Products does not apply to a Service Engagement, because bespoke work is performed to your specification and cannot be returned. Where we fail to deliver what was agreed, your remedies are those set out in the statement of work and at law.

13.7 Existing Products used in bespoke work. Where an Engagement incorporates one of our Products, that Product remains licensed under the Licence Agreement, and the statement of work identifies the tier included.

13.8 Portfolio. We may describe the nature of work performed and display it in our portfolio, unless the statement of work provides otherwise or you ask us in writing not to.

14. Refunds and Cancellation

Refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

In summary, and without displacing that Policy: there is a defined window from payment in which to request a refund; a request is made from your Order and is reviewed by a person, not granted automatically; a refund revokes the Licence and the associated download and update access; and where a Product does not materially match its description, or we failed to deliver it, a refund is not a discretionary decision.

Because delivery is immediate and electronic, there is no cancellation window between payment and delivery. What exists instead is the refund review. Where applicable consumer law gives you a statutory right of withdrawal that cannot be excluded, that right is unaffected and the Refund Policy explains how it interacts with immediate digital delivery.

15. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms and sets out prohibited conduct in detail.

Without limiting that Policy, you must not: interfere with or disrupt the Service or its infrastructure; attempt to gain unauthorised access to any account, system or data; probe, scan or test the Service's security other than as our Security Policy permits; circumvent any rate limit, access control, authentication mechanism or licence-verification mechanism; scrape, crawl or harvest content or data other than as our robots directives permit; upload malware or anything designed to damage a system; impersonate any person; use the Service to infringe another's rights; or use it for any unlawful purpose.

Automated access is permitted only through an interface we provide for that purpose and in accordance with its documentation and rate limits.

16. Intellectual Property

16.1 Ours. The Service, and all content in it other than User Content and third-party material — including the Products, source code, designs, layouts, graphics, text, documentation, databases, the DELTRIG name, logo and branding, and the arrangement and compilation of all of it — is owned by DELTRIG or its licensors and protected by copyright, trade mark and other laws.

16.2 Limited permission for the site itself. You may view, and print or download a reasonable number of copies of, pages of the Service for your own information and for the purpose of buying from us. That permission does not extend to systematic copying, republication, framing, or use of our content in a competing service, and it does not include the Products, which are licensed separately.

16.3 Yours. You retain ownership of your own content, your own data, your own site, and any code you write yourself. Your modifications to a Product are yours to the extent they are separable from our code, as Clause 5 of the Licence Agreement explains.

16.4 Third-party components. Some Products include components licensed from others, including open-source software. Those components remain subject to their own licences, which travel with the Product and which these Terms do not override.

16.5 Feedback. If you send us a suggestion, idea or feature request, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without obligation, attribution or payment. We say this plainly rather than burying it: if you need an idea kept confidential or compensated, do not send it through a public channel — write to [email protected] and we will agree terms first.

16.6 Infringement. To report content on the Service that infringes your rights, follow our Copyright & Takedown Policy.

17. User Content

17.1 Your licence to us. By submitting User Content you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt, publish and display it for the purposes of operating, promoting and improving the Service. For a support ticket or private message, that licence extends only to handling your request.

17.2 Your warranties. You warrant that you own or have the right to submit your User Content, that it does not infringe anyone's rights, and that it is not unlawful, defamatory, misleading, obscene, hateful, harassing, or in breach of our Acceptable Use Policy.

17.3 Reviews. Where reviews are enabled, they must be your genuine opinion and, where we indicate a review is verified, must relate to a Product you actually purchased. We do not pay for reviews, do not publish fabricated reviews, and do not delete a review merely because it is unfavourable. We will remove one that is abusive, off-topic, contains personal data, or is otherwise in breach of Clause 17.2.

17.4 Moderation. We may, but are not obliged to, review, edit, refuse or remove User Content. We are not responsible for User Content and it does not represent our views.

17.5 Support ticket hygiene. Do not send us passwords, card numbers, one-time codes, or credentials you would not want recorded in a ticket. We never need them. Where we genuinely need access to diagnose a problem, we will tell you how to provide it safely.

18. Third-Party Services and Links

The Service relies on third parties for payment processing, email delivery, hosting, content delivery, abuse prevention and analytics. Their availability affects ours, and we are not liable for their acts or omissions beyond our own responsibility for selecting and engaging them with reasonable care.

The Service may link to third-party websites, marketplaces, documentation or repositories. Those are not under our control, we do not endorse them, and we are not responsible for their content, products, policies or practices. Your dealings with them are between you and them.

Where a Product integrates with a third-party platform, service or API, your use of that platform is governed by its own terms. A change made by that third party may affect a Product's behaviour, and while we will usually respond with an update, we do not warrant continued compatibility.

19. Availability, Changes and Discontinuation

We aim to keep the Service available, but we do not warrant uninterrupted or error-free operation. The Service may be unavailable for maintenance, for an upgrade, because of a failure at a provider we depend on, or for a reason beyond our control.

Downloads and licence verification are designed to survive most of it. A Product already installed continues to run if our verification service is unreachable, and our systems reconcile a delayed payment without you having to act.

We may add, change, suspend or withdraw any part of the Service, including a Product, without liability. Where we withdraw a Product, existing Licences continue under Clause 10 of the Licence Agreement, and we will say so on the Product page rather than letting it quietly disappear.

20. Suspension and Termination

20.1 By you. You may stop using the Service at any time, and may ask us to close your Account as described in Clause 5.

20.2 By us. We may suspend or terminate your access, your Account, or a Licence where: you are in material breach of these Terms, the Licence Agreement or the Acceptable Use Policy; a payment is reversed, charged back or fraudulent; you have created multiple Accounts to obtain an advantage or evade a suspension; you are redistributing or reselling a Product; you have circumvented licence verification; or continuing to supply you would be unlawful.

20.3 How we go about it. Where a breach can be remedied and is causing no ongoing harm, we will contact you first and give you a reasonable opportunity to put it right. Where it involves fraud, chargeback abuse, active redistribution, or a threat to the Service or to other customers, we may act immediately. We will tell you what we have done and why, and you may ask for the decision to be reviewed — a person will review it.

20.4 Effect. On termination your right to use the Service ends, and Licences revoked under this Clause end as provided in Clause 15 of the Licence Agreement. Clauses that by their nature should survive — including 16, 17.1, 22, 23, 24, 26, 27 and 29 — do so.

20.5 Refund on termination. Termination for your breach does not entitle you to a refund. Where we terminate without cause, we refund the unexpired portion of any prepaid entitlement.

21. Support and Complaints

How to reach us. Use the contact form, or email [email protected]. If you are signed in, opening a ticket from your dashboard is best, because it stays attached to your Orders and Licences. An automated assistant is available on the Service for common questions; it cannot issue refunds or change an Order, and anything that moves money is handled by a person.

What to include. Your Order reference, the Product, what you expected, what happened instead, and a screenshot if there is anything to see. Those four things resolve most requests in a single reply. Never send a password or a payment credential.

Which address. [email protected] for Orders, payments, downloads, licences and refunds. [email protected] for personal data requests. [email protected] for legal notices, copyright matters, security reports and escalations. Start with support; it is the fastest route for almost everything.

Complaints. Raise a complaint with support first, quoting your Order reference. We acknowledge complaints within a reasonable period and aim to resolve them within one month. If the outcome is not right, escalate to [email protected], where it will be reviewed by the proprietor. Complaints about personal data follow the process in our Privacy Policy.

We do not operate a telephone line. Support is by email, ticket and chat. Everything is therefore written down and traceable, which works in your favour if a matter later needs escalating.

22. Disclaimers

What we do warrant is set out in Clause 16 of the Licence Agreement: that we have the right to license each Product to you, and that it will materially perform as its Product page describes.

Beyond that, and to the fullest extent permitted by law, the Service and each Product are provided “as is” and “as available”, and we disclaim all other warranties, conditions and representations, express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement.

In particular we do not warrant that: the Service will be uninterrupted, timely, secure or error-free; a Product will be compatible with every hosting environment, platform version, theme, plugin or third-party service, now or in future; a Product will meet a regulatory, accessibility or certification standard unless its Product page expressly says so; any defect will be corrected within a particular time; or that using a Product will produce any particular commercial, ranking, performance or revenue outcome.

You are responsible for testing and for backups. Install on a staging copy, take a backup, and satisfy yourself a Product does what you need before it touches a live system. This is not a term we hide behind — it is the ordinary standard of care for deploying software, and it prevents most of the problems this Clause concerns.

Our Disclaimer contains further detail. Nothing in this Clause excludes a warranty or right that applicable consumer law gives you and does not permit to be excluded.

23. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, special, consequential, exemplary or punitive loss; for loss of profit, revenue, business, contracts, goodwill, opportunity or anticipated savings; for loss or corruption of data; for the cost of procuring substitute goods or services; or for business interruption — arising out of or in connection with these Terms, the Service, or any Product, and whether or not we were advised such loss was possible.

Our total aggregate liability arising out of or in connection with these Terms and any Product or Order, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, is limited to the greater of the total amount you actually paid us in the twelve months immediately before the event giving rise to the claim, and INR 1,000.

For a Service Engagement, our aggregate liability is limited to the fees actually paid to us under the statement of work in question, unless that statement of work provides otherwise.

Nothing in this Clause limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that applicable law does not permit to be limited or excluded. Where a jurisdiction does not permit some of these exclusions, they apply to the maximum extent it does permit and the remainder of the Clause stands.

These limits reflect the price of what we sell and the fact that you control the systems on which it runs. If your intended use requires a higher liability position, tell us before you buy and we will discuss a separate written agreement.

24. Indemnity

You agree to indemnify and hold harmless DELTRIG and its proprietor against any claim, demand, proceeding, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or in connection with: your breach of these Terms or any incorporated document; your User Content; your resale, redistribution or sublicensing of a Product; your modification of a Product, or its combination with anything else, where the claim would not have arisen without that modification or combination; your use of the Service in breach of the Acceptable Use Policy; or your infringement of any third party's rights.

We will notify you of any such claim, permit you to control its defence with counsel reasonably acceptable to us, and cooperate reasonably at your expense. You may not settle a claim in a manner that imposes an obligation or admission on us without our written consent.

25. Force Majeure

Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control, including act of God, flood, fire, earthquake, epidemic, war, terrorism, civil unrest, government action, labour dispute, failure of a utility or telecommunications provider, failure of a hosting or payment provider, internet outage, or large-scale cyber attack.

The affected party will notify the other and use reasonable efforts to resume performance. This Clause does not excuse an obligation to pay money already due. Where the event continues for more than sixty days, either party may terminate the affected Order or Engagement and we will refund the unperformed portion.

26. Dispute Resolution

26.1 Talk to us first. Before commencing formal proceedings, raise the matter with us at [email protected], describing the issue and the outcome you want. We will respond substantively. Most disputes are a misunderstanding about scope or entitlement, and most are resolved in an exchange of emails.

26.2 Good-faith negotiation. Both parties will attempt to resolve a dispute by good-faith negotiation for at least thirty days from the date it is first raised in writing.

26.3 Proceedings. If the dispute is not resolved, either party may commence proceedings in accordance with Clause 27. Nothing in this Clause prevents either party from seeking urgent interim or injunctive relief at any time, and nothing in it deprives a consumer of a right to use a statutory consumer redress mechanism available where they live.

26.4 Time limit. Any claim arising out of or in connection with these Terms must be brought within one year of the date the cause of action arose, or the longest shorter period that applicable law permits to be agreed, failing which it is waived to the extent the law allows such a limitation.

26.5 No class proceedings. To the extent permitted by law, each party may bring a claim only in its own capacity, and not as a claimant or class member in any purported class, collective or representative proceeding.

27. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws rules.

The courts at Ranchi, Jharkhand, India have exclusive jurisdiction to settle any such dispute or claim, and both parties submit to that jurisdiction.

Nothing in this Clause deprives a consumer of the protection of the mandatory law of their country of residence, or of the right to bring proceedings in the courts of that country where applicable law gives them that right and does not permit it to be excluded by agreement.

28. Changes to These Terms

We may update these Terms to reflect a change in our Service, our providers, our business arrangements, or the law.

The current version is published on this page with its effective date. Where a change is material, we will give notice through the Service and, where we hold your email address, by email, before it takes effect.

A change is not retroactive. The version in force when you placed an Order governs that Order. Continuing to use the Service after a change takes effect constitutes acceptance of the changed Terms for future use and future Orders. If you do not accept a change, stop using the Service; Licences already granted continue to be governed by the version under which they were bought.

Superseded versions are retained and available on request from [email protected].

29. General

Entire agreement. These Terms, the documents they incorporate, and your Order constitute the entire agreement between us on their subject matter, and supersede any prior discussion, representation, or understanding. Nothing in this Clause limits liability for fraudulent misrepresentation.

Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remainder continues in full force.

No waiver. A failure or delay in exercising a right is not a waiver of it, and does not preclude its later exercise.

Assignment. You may not assign or transfer your rights under these Terms without our written consent, except as Clause 11 of the Licence Agreement permits. We may assign these Terms in connection with a merger, acquisition, reorganisation or sale of assets, on notice to you.

No partnership or agency. Nothing in these Terms creates a partnership, joint venture, agency, franchise or employment relationship.

Notices. Notices to us are given by email to [email protected]. Notices to you are given to the email address on your Order or Account, and are deemed received on the day sent.

Headings. Headings are for convenience and do not affect interpretation.

Language. These Terms are written in English. Any translation is for convenience only, and the English text governs in the event of inconsistency.

Third-party rights. No person who is not a party to these Terms has any right to enforce any of them.

Survival. Provisions that by their nature should survive termination do so.

30. About Us, and How to Contact Us

The Service is operated by DELTRIG, a sole proprietorship owned and operated by Rahul Chouhan.

DELTRIG
Sole proprietorship — Proprietor: Rahul Chouhan
Dakra, Khalari, Ranchi, Jharkhand, India – 829210
Website: https://deltrig.com
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