Delivery Policy

Effective from: 30 September 2026

1. Scope

This Delivery Policy explains how and when you receive what you buy from https://deltrig.com, what each stage of an Order means, and what happens when delivery does not work.

It forms part of, and must be read together with, our Terms of Service, Refund & Cancellation Policy and Licence Agreement. It is issued by DELTRIG, a sole proprietorship owned and operated by Rahul Chouhan, of Dakra, Khalari, Ranchi, Jharkhand, India – 829210.

2. Everything Is Digital

Nothing we sell is a physical good. There is no packaging, no courier, no tracking number, no shipping charge and no delivery address. Nothing is posted.

Where checkout asks for an address, that is for invoicing and tax purposes only — it has no bearing on delivery, and an Order is delivered to your Account and your Order page regardless of what address you gave.

We deliver three things, and each is described below: Products (Clause 4), licence keys for licensed Products (Clause 6), and bespoke development work (Clause 11).

3. When Delivery Happens

Access is granted as soon as payment is confirmed. In practice that is a matter of seconds, and the Order page turns into a download in front of you.

Payment confirmation is the trigger, not payment submission. An Order is marked paid only after our server has confirmed the payment directly with our payment partner and the amount matches what the Order should cost. Nothing your browser reports is trusted with that decision. This adds a moment to the process and it is deliberate: it is what prevents a forged confirmation from unlocking a download.

We state this as an estimate, not a guarantee. Delivery is normally immediate, but a payment method that requires an additional verification step, a bank that confirms slowly, or a temporary fault at a provider we depend on can extend it. Where confirmation is delayed, our systems reconcile it automatically and the Order proceeds without you needing to act, including if you have closed the page.

Downloads are available at all hours. Delivery does not wait for a working day, a business hour, or a person. Support replies do; delivery does not.

4. Where Your Download Is

In two places, and they are the same file:

• On the Order page, immediately after payment.
• In your downloads, permanently thereafter.

The download does not live in an email. We send an Order confirmation, and it is a receipt rather than the delivery. Keeping the file behind your Account instead of in your inbox is a deliberate choice: an inbox is searched, forwarded, breached and lost far more often than an authenticated account is.

Where an Order contains several files, each appears as its own download. Where a Product bundles multiple files, you receive all of them.

How many times you may download. As often as you like. There is no download counter and no cap on re-downloading something you have paid for. A rate limit exists to stop automated abuse; no ordinary amount of re-downloading approaches it.

How long you keep access. Indefinitely, for as long as your Account exists and the Order has not been refunded or the licence revoked. Buying is not a rental. Clause 10 of the Licence Agreement explains what does and does not end when a fixed-term licence expires — in short, updates stop and the Product keeps working.

5. Why Download Links Expire

Each download link is individually signed and valid for a short period.

That is a security measure, not an inconvenience for its own sake. An unsigned or long-lived URL can be lifted from a browser history, a shared screenshot, a forwarded email, a corporate proxy log or a support ticket, and then used by somebody who never paid. A signed link that expires cannot.

An expired link is not a lost purchase. Open your downloads and press the button again; a fresh link is minted on the spot. There is no limit on how many you may request.

Do not bookmark a download URL or paste it into a script, a download manager configuration, or a deployment pipeline. It will stop working. Bookmark the downloads page instead.

6. Licence Keys

Where a Product is licensed, a licence key is generated automatically when the Order is paid and sent to the email address on the Order.

Keep that email. We store only a cryptographic hash of your key, never the key itself. That means we cannot read it back to you — and neither can anybody who obtains access to our database, which is the point. Your Account shows a masked form of the key so you can identify which licence is which, and offers a replacement if the original is lost.

If the email does not arrive, check spam first, then open your licences — the licence is already there, and you can request a replacement key from it. Email delivery is the one part of this process that depends on a third party and the one part we therefore do not make you rely on.

Extensions do not get their own key. An add-on is covered by its parent Product's licence and is enabled automatically once you own it. Clause 6.2 of the Terms of Service explains this.

Activation, install slots and moving a licence between installations are governed by Clause 7 of the Licence Agreement.

7. Updates

Where a Product includes updates, they are delivered in two ways, and you may use either:

• From your Account. The current version is always what your downloads serves. A Product updated in place means your existing purchase points at the new file.
• To the installation itself, where the Product supports it. A licensed installation checks with us periodically and reports that an update is available, in the ordinary way for the platform it runs on.

Update checks are cached. An installation does not ask us on every page load; it asks periodically and remembers the answer for a few hours. A newly published version can therefore take some hours to appear in an installation that has just checked. This protects both your site's performance and our service, and it is not a fault.

Take a backup before updating, and read Clause 6 of the Licence Agreement if you have edited our files directly. We will keep repeating this because it is the single measure that turns a bad update into an inconvenience rather than an outage.

8. What Each Order State Means

State	What it means	What you should do
Pending	The Order exists; we have not yet confirmed payment.	Wait. If you have paid, confirmation usually follows within moments.
Paid	Payment confirmed. Access is being granted — entitlements issued, licence key generated.	Nothing. This is the normal middle state and it clears in seconds. You may close the page safely.
Completed	Delivery finished. The download and any licence are in your Account.	Download it. Save it somewhere you will find it again.
Delivery failed	Payment succeeded but we could not give you access.	Contact us with the Order reference. You are entitled to a refund — see Clause 10.
Cancelled	Stopped before access was granted.	If it was paid, it is refunded. If you did not expect this, contact us.
Refunded	The Order has been refunded and access revoked.	Nothing. See Clause 10 of the Refund Policy.

The state shown in your orders is the authoritative record. An email is a snapshot of one moment.

9. Emails We Send

On a successful Order you receive an Order confirmation, an invoice where invoicing is enabled, and a licence key email where the Product is licensed. All go to the address given at checkout.

Check the address you typed. A mistyped email is the most common reason a confirmation never arrives, and we cannot deliver to an address that does not exist. Your Account is unaffected either way — the Order and the download are there regardless.

If nothing arrives, check spam, then sign in and look at your Order. If the Order is there and complete, nothing is wrong with your purchase; only the email failed. Tell us and we will re-send it.

We do not rely on email for delivery precisely because email is the least reliable link in the chain.

10. If Delivery Fails

Give it a few minutes first. Payment confirmation sometimes lags the money leaving your account, and our systems keep checking on their own. An Order that looks stuck for two minutes is usually an Order that is about to complete.

Then contact us at [email protected] or through the contact page, with your Order reference and the payment reference from your bank if you have it.

Do not place a second Order for the same thing. That ordinarily produces two Orders to untangle instead of one problem to fix, and if the first one then completes, you have paid twice.

Your entitlement. If we cannot deliver, you get a full refund, with no time limit and no review — a failure on our side does not start a clock against you. Clause 7 of the Refund & Cancellation Policy governs.

Where only part of a multi-item Order was delivered, the undelivered part is refunded and the delivered part stands.

11. Bespoke Development Work

Bespoke development, configuration, integration and design work is not delivered as an instant download, and this Policy's timings do not apply to it.

Delivery of such work is governed by the written statement of work agreed for the engagement, which sets out the deliverables, the milestones, the handover method and the acceptance process. Timelines in a statement of work are indicative and are extended by any delay in your provision of content, access, credentials, approvals or decisions.

Clause 13 of the Terms of Service governs these engagements. An estimate shown by a configurator on the Service is indicative only and is not a quotation or a delivery commitment.

12. Things Outside Our Control

Once a file leaves our storage, how quickly it reaches you depends on your connection, your device, your network and your own systems. We cannot influence any of that, and the following are not delivery failures:

• A slow or interrupted download. Use your browser's resume, or start again from your downloads page. A partial file does not consume anything, and a large file over patchy mobile data will always be a poor experience compared with a wired connection.
• A corporate firewall, proxy or antivirus that blocks or quarantines the download.
• Insufficient disk space on your device, which commonly produces a truncated file that appears damaged.
• An email filter that discards our confirmation or licence email.
• A file that needs particular software to open. A file is not damaged because the wrong program tried to open it; check the format stated on the Product page.

If a download is genuinely arriving damaged, re-download it once — a truncated transfer is the usual cause. If it is still wrong, tell us with the Order reference and what you are seeing, and we will verify the file on our side.

13. Availability

We aim to keep downloads and licence verification available at all times, and both are designed to degrade gently: an installation already running continues to work if our verification service is unreachable, because verification authorises updates rather than permitting the Product to run.

We do not warrant uninterrupted availability. The Service may be briefly unavailable for maintenance or because of a failure at a provider we depend on. Where a download is unavailable when you need it, it remains in your Account and will be there when the service returns; nothing is consumed by a failed attempt.

14. Changes to This Policy

We may update this Policy to reflect a change in how delivery works. The current version is published on this page with its effective date, and where a change is material we will give notice through the Service.

Superseded versions are retained and available on request from [email protected].

15. Contact

Delivery problems, missing downloads and licence key queries: [email protected], or the contact page. Quote your Order reference; it is the single thing that makes a delivery question answerable in one reply.

DELTRIG
Sole proprietorship — Proprietor: Rahul Chouhan
Dakra, Khalari, Ranchi, Jharkhand, India – 829210
Website: https://deltrig.com