Delivery Policy
Delivery Policy explains how DELTRIG (“Company”, “we”, “our”, “us”) delivers its services, digital products, subscriptions, and license activation solutions. By using our website https://deltrig.com/ or purchasing any service, you agree to this policy.
1. Nature of Our Services
DELTRIG provides the following types of deliverables:
- Web design & development services
- Digital products (templates, UI kits, web assets, etc.)
- Theme & plugin license activation services
- Subscription-based services (website management, social media management, etc.)
- Custom development and configuration services
Since most of our offerings are digital in nature, delivery occurs online through email, customer dashboard, cloud storage, or direct website implementation.
2. Delivery Timeframe
Delivery timelines depend on project size, scope, and client requirements.
Typical delivery:
Web Design & Development
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
|
Web Design & Development |
|
|---|---|
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Standard website: |
3-7 business days |
|
Advanced development: |
7-14 business days |
|
Custom development: |
10-30 business days |
|
Digital Products (Template Kits, UI Packs, etc.) |
|
|---|---|
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Delivered instantly after payment. |
Instant |
|
Download links are sent via email or dashboard access. |
Instant access |
Exact timelines are discussed and agreed upon before the project begins.
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License Activation (Themes & Plugins) |
|
|---|---|
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Deliverey after payment. |
1-72hrs |
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Activation is performed directly on the client website. |
1-72hrs |
|
Subscription Services |
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|---|---|
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Begin after purchase and onboarding. |
1-48hrs |
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Deliverables (reports, updates, posts) follow the agreed schedule. |
Promised Date |
Website management, social media management, and similar subscription services.
3. Delivery Method
Depending on the service, delivery may be done through:
- Email: [email protected]
- WhatsApp communication: +91 9709084736
- Direct installation on your website
- Google Drive/Dropbox download link
- Customer dashboard access
- Project management tools (if used)
4. Requirements for Delivery
To deliver certain services or licenses, we may require:
- Website login credentials
- Hosting/CP panel access (if needed)
- Contact details and project content
- License activation details
- Design preferences or brief
DELTRIG is not responsible for delays caused by incomplete or missing client information.
5. Delayed Delivery
Delivery may be delayed due to:
- Incomplete information or content from the client
- Server/hosting issues beyond our control
- Third-party API or license activation delays
- Unforeseen technical issues
- Force majeure events
If delays occur, clients will be informed promptly.
6. Non-Delivery
A service or digital product is considered delivered when:
- Access details or files are sent to your email/WhatsApp
- Installation or license activation is completed
- A project milestone is fulfilled
- Dashboard access is provided
If you believe you have not received your deliverable, contact us within 7 days of purchase.
7. No Physical Delivery
DELTRIG does not ship physical products.
All services and deliverables are provided digitally.
8. Client Responsibilities
Clients must:
- Provide accurate contact and project information
- Check their email/WhatsApp for updates
- Maintain a working hosting/server environment
- Ensure login credentials are valid and accessible
- Review deliverables promptly
Failure to comply may affect delivery time.
9. Changes or Revisions
Depending on your service package:
- Revisions are delivered within 1–7 business days
- Major changes may require extended time
- Additional revisions may incur extra charges
10. Contact for Delivery Issues
For missing files, late delivery, or access issues, contact us:
DELTRIG
Email: [email protected]
WhatsApp: +91 9709084736
Address: 08, Pipra, Aurangabad, Bihar, India – 824111
Website: https://deltrig.com/
FAQs
Once your payment is completed, you’ll receive a confirmation email with a secure download link. Additionally, you can access all your purchased template kits from your account dashboard under the "My Purchases" section.
Access to digital products is instant once your payment is processed. You’ll receive an email confirmation immediately, and the files will be available for download in your account dashboard.
Yes, creating an account ensures that all your purchases are securely stored and accessible at any time. You can log in to your DELTRIG account to manage downloads, subscriptions, and services.
As a subscriber, you’ll have unlimited access to our entire library of Elementor template kits. Log in to your account and navigate to the "Subscription" section to download any available kits. New kits and updates are automatically added to your account during your subscription period.
If you experience any issues with accessing or downloading your digital products, please contact our support team at [email protected]. We’re here to help resolve any problems quickly.
No, custom web services are delivered according to the agreed project timeline. After your order, we’ll schedule a consultation to discuss your project, set milestones, and keep you updated on progress until final delivery.
No, once you purchase a digital product, it remains available for download in your account. For subscription users, access to new and updated kits is available during the subscription period.
You can reach out to our support team at [email protected] or [email protected] for any questions or concerns related to your order or downloads. We’re happy to assist you!