Refund Policy
We aim to provide high-quality digital products, including WordPress Elementor template kits, subscription plans, and professional web services. We are committed to customer satisfaction, and while we stand behind our offerings, we recognize that there may be instances where refunds are requested. This Refund Policy outlines the terms and conditions for refund eligibility on purchases made from our website.
General Refund Policy
Due to the nature of digital products and services, all sales are final. Once a digital product has been downloaded or accessed, or a service has been initiated, refunds are generally not provided, except in the specific cases outlined below.
Eligibility for Refunds
We offer refunds under the following conditions:
1. Non-Functioning Digital Products
If a purchased template kit or digital product is found to be defective or not functioning as described, you may be eligible for a refund.
- Please contact our support team at [email protected] within 72 hours of purchase to report the issue.
- Our team will work to resolve the issue. If it cannot be resolved within 72 hours of your report, a refund will be issued.
2. Duplicate Purchases
If you accidentally purchase the same product or subscription plan more than once:
- Contact [email protected] within 72 hours of the duplicate purchase.
- We will verify the duplicate purchase and issue a refund for the duplicate charge.
3. Unauthorized Transactions
If you believe a transaction on your account was unauthorized:
- Contact [email protected] immediately.
- We will investigate the transaction, and if found to be unauthorized, a refund will be issued.
Subscription Plans
We offer subscription plans for unlimited access to our template kits. Refunds for subscription plans are subject to the following conditions:
- No refunds will be provided for monthly or annual subscriptions after the subscription has been activated and access to the kits has been granted.
- You can cancel your subscription at any time to avoid future charges. However, no partial refunds will be issued for remaining days in the billing cycle.
Services
Refunds for custom web design or other professional services provided through DELTRIG are subject to the following conditions:
- Once a project has commenced, refunds are not provided for completed work or ongoing services.
- If you are dissatisfied with the service during the initial consultation or discovery phase, you may be eligible for a partial refund, depending on the progress of the project.
- Please contact [email protected] to discuss any issues with the services provided.
Non-Refundable Situations
We do not offer refunds in the following cases:
- Change of Mind: Refunds will not be issued if you change your mind after downloading or accessing a digital product or after a service has commenced.
- Compatibility Issues: It is your responsibility to ensure that the digital products you purchase are compatible with your system, website, or software. Refunds will not be provided for compatibility issues.
- Misuse or Alteration: Products that have been misused, altered, or modified after download are not eligible for refunds.
Refund Process
How to Request a Refund
To request a refund, please contact our customer support team at [email protected] with the following details:
- Your order number
- Date of purchase
- A detailed description of the issue
Our support team will review your request and provide a response within 3 business days.
Refund Approval
- If your refund request is approved, a credit will be issued to your original payment method.
- Processing times may vary depending on your payment provider’s policies.
Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to us at:
Email: [email protected]
Thank you for choosing DELTRIG. Your satisfaction is our priority, and we are here to assist you with any concerns regarding your purchases or services.